Claim forms can be obtained from the Document Library.
Insurance is like a parachute: the only chance you have to test it is when you need to use it and that’s when quality, rather than price is uppermost in your mind. Now is the time to put your faith in us. Claims service is the integral part of our business and we are here to assist you in every possible way.
In the event of a claim we request you contact our office as soon as practical. If the occurrence is outside business hours please follow these steps:
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NEVER authorise repairs or replacement of any item until advised by ourselves or the insurer, the only exception is when emergency repairs are required to secure the premises, ensure you keep all receipts |
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Notify Police IMMEDIATELY of any theft, attempted theft or malicious damage |
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Ensure you keep a copy of the Police Report, your insurer may request a copy |
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While you should not admit liability, that is not an excuse for not providing a high standard of care |
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Retain all damaged property until the insurer has advised they no longer require it |
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To ensure the claim progresses quickly we will require proof of ownership of the items stolen or damaged, this can be done by photographs, receipts, valuation or owners manual |
If you need to lodge a claim outside business hours, please phone the appropriate number.
| Allianz |
13 26 64 |
| CGU |
1300 657 083 |
| EIG Ansvar |
1300 650 540 |
| Vero |
1300 888 073 |
| Australian Unity |
1800 761 100 |
| QBE |
1800 023 387 |
During business hours please follow the instructions in our Document Library section. If you experience any problems please call our office on 9457 5400 for assistance.
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